Contact Us
Have questions about EZPDF? Contact us through the methods below.
Contact via Email
If you have any questions, please contact us at the email below. We typically respond within 1-2 business days.
Types of Inquiries
Please refer to the following inquiry types when contacting us. This helps us provide faster and more accurate responses.
🐛 Bug Report
When a tool has an error or behaves unexpectedly. Including the error details, file format used, and browser information helps us investigate.
✨ Feature Request
When you need a new feature or want to suggest improvements to existing ones. Please describe what you need and why it would be useful.
❓ General Inquiry
General questions about service usage or how to use specific tools. Please check the FAQ section first for a quicker resolution.
🤝 Business Partnership
Collaboration, partnerships, advertising, or other business-related inquiries. Please include a detailed proposal and we'll review it and get back to you.
Frequently Asked Questions (FAQ)
Here are commonly asked questions. Please check these before reaching out.
Q: Are files really not sent to a server?
A: Yes, that's correct. All file processing in EZPDF happens 100% in the browser. The PDF and image files you upload are never sent to a server — they are processed entirely in your computer's memory. You can verify this yourself by checking the Network tab in your browser's developer tools (F12).
Q: Is it really free?
A: Yes, all EZPDF tools are completely free. No sign-up or login required, and there are no hidden fees or premium features. Because all processing happens on the client side, there are no server costs — which is how we can offer this service for free.
Q: Which browsers are supported?
A: We support all major browsers in their latest versions, including Chrome, Firefox, Safari, and Edge. Mobile browsers (Chrome Mobile, Safari Mobile, etc.) are also fully supported, so you can use EZPDF on smartphones and tablets. We recommend using the latest browser version for the best experience.
Q: Is there a file size limit?
A: Each file can be up to 50MB. This is sufficient for handling most common PDFs and image files. For files larger than 50MB, you can split them and process them in parts. Depending on your browser's available memory, even larger files may work.
Q: Can I use it on mobile?
A: Yes, EZPDF is built with responsive design and works perfectly on smartphones, tablets, and desktops. File uploading, processing, and downloading all work on mobile devices, and the interface is optimized for touch input. However, for very large files, we recommend using a desktop computer.
Response Time
We typically respond within 1-2 business days. Responses may be delayed on weekends and holidays. For urgent issues, please mark [Urgent] in the subject line so we can prioritize your request.
Privacy Protection
Personal information provided in inquiries is used only for processing your request and will not be used for any other purpose. For more details, please refer to the link below.
View Privacy Policy →Additional Information
- Service Status: Maintenance or outages are announced via email.
- Feedback: We welcome all feedback for service improvement. Every small opinion helps make EZPDF better.
- Security Issues: If you discover a security vulnerability, please report it directly via email without public disclosure.
- Language Support: We provide service in 18 languages including Korean, English, and Japanese.
Thank you for using EZPDF. Your feedback and opinions are the driving force behind making our service better. Please feel free to reach out anytime!